FAQ

1. WHAT IS A HAMMOCK AND WHERE CAN I USE IT?

hammock is a sling made of fabric, rope, or netting, suspended between two points, used for swingingsleeping, or resting. It normally consists of one or more cloth panels, or a woven network of twine or thin rope stretched with ropes between two firm anchor points such as trees or posts.

Hammocks were developed by native inhabitants of Central and South America for sleeping. Later, they were used aboard ships by sailors to enable comfort and maximize available space, and by explorers or soldiers travelling in wooded regions and eventually by parents in the 1920's for containing babies just learning to crawl.

Today they are popular around the world for relaxation; they are also used as a lightweight bed on camping trips. The hammock is often seen as symbol of summerleisurerelaxation and simple, easy and lazy living.

You can use your hammock at Beaches, Farm house, Lawn, Garden or your backyard. All that you need are 2 trees to hang it OR 2 Poles OR you can simply purchase a hammock stand from us which is mountable anywhere, even in your patio. 


2. ARE WE THE ONLY PLACE TO BUY ONLINE HAMMOCKS IN INDIA?

Yes, as of now, Hangit.co.in is the only online portal in India that exclusively serves all kinds of hammocks and swings available in the organized market. They are in the business of hammock making for nearly 20 years and their wide experience in product development and worldwide marketing of leisure products enables first class products with unbeatable prices. The products are export quality and packaging customized to suit rough transit. 


3. WHAT ARE THE OTHER PRODUCTS THAT HANGIT.CO.IN SPECIALIZES IN?

Apart from Hammocks, Hangit.co.in is a leader in manufacturing and marketing of Hanging swings, Hammock chairs made out of rope, fabric and cushion, Beach and deck chairs, Quilted mats, Hammock accessories like tree straps, links chain and tree screw-in hooks.

We will also launch shortly varied leisure products focussed exclusively on the trekking, camping and relaxation segment. 


4. WHICH HAMMOCK OR SWING SHOULD I BUY? HOW SHOULD I CHOOSE IT?

Before buying any hammock or swing, you must ask yourself the below questions-

  1. Where am I planning to put it?

If your answer is Inside the home, You must go with our Swings or Hammock chairs. Hammocks are pretty big items, normally length of 11’ft or 13’ft which does not fit inside the home. So you can choose any product which is hanging at one point in the ceiling.

If your answer is Outside the home, ie., on the farm, lawn, garden, camping, backyard etc, then you can just grab a hammock. Hammocks are apt for outdoor use.

  1. Who is going to use it?

If your answer is only you Or a single person at a time, then you can go with variety of hammock options from our Single Person hammock category.

If your answer is 2 people OR a family, then choose to go with variety of hammock options from our Double person hammock category.

  1. What hanging options do I have to mount it in my place?

If you are planning to mount it in your farm or backyard or garden with trees, all you have to choose is pickup a hammock. The hardware essential to hang them between your 2 trees are included in the package. You can simply use them to hang it between 2 trees.

If you are planning to mount it between 2 poles, all you have to do is to pickup additional Tree strap set from our Hammock accessory section. It will enable you to simply mount your hammock between poles or trees or between any 2 hanging points.

If you are planning to take it for trekking or camping, Go to single person hammock section, you will find lot of varieties of hammocks that will suit your trekking or camping needs. They are packed compact, easy to store and carry and suit a single person use.

If you are planning to mount it in the ceiling of your home or patio area, Go for our hammock chairs/ swings. There are lot of varieties available in the Swings section. All it needs is a single hook point on the ceiling. The hardware that it comes with will allow you to simply connect it to the ceiling hook point and use it. You can adjust the length using the links chain provided.

  1. Do I want my kids to use it?

It is very basic and essential to note that any hammock or swing is an adult product. They are meant for adult use. In case of Children use, they must use the product only with adult supervision. Never to be used alone. This is since hammock and swings have swinging motion and normally hangs above the ground. It is dangerous to leave children unattended because they can become unstable if used improperly and cause injury.

  1. What space do I need approximately to lay a hammock?

A single person hammock’s overall length is 11’ft long (335 cm). You need to either purchase a hammock stand of 13’ft long (396 cm) OR need to have 2 hanging points about 13’ft long approximately.

A double person family hammock’s overall length is 13’ft long (396cm). Therefore, you need to either purchase a hammock stand of 15’ft long (457 cm) OR need to have 2 hanging points about 15’ft long approximately.

So make sure that you have 13’ft to 15’ft of vacant space available in your backyard or farm or garden before choosing a hammock. 


5. OK, I’M CLEAR WHICH HAMMOCK TO TARGET. NOW HOW TO INSTALL?

Don’t worry. Every hammock and swing in the portal comes with assembly manual which will clearly guide you how to install the product that you purchase. In case you need any help, you can also call our customer service OR write to customer care - customer.care@hangit.co.in, they will be glad to assist you anytime. 


6. OK, DOES THE HAMMOCK/SWING COME WITH HANGING HARDWARE?

Yes, Hangit.co.in comes with basic hardware necessary to hang your hammocks or swing at the place of your relaxation. They are designed to meet an Average home size. In case you feel the hanging hardware provided is not sufficient to hang it in your home, simply buy additional links chain or S-hook or tree straps from the hammock accessories segment. 


7. SHOULD I ORDER ONLY THROUGH ONLINE OR CAN I ORDER DIRECT?

Hangit.co.in understands that hammock may be a new addition to your family/garden and your requirement to clear doubts before purchasing. Therefore, you can always call up our customer care numbers, talk to us before ordering. You can either order online or directly to us by contacting us. Don’t shy away from asking as much questions to us before committing your purchase. We are glad and here to assist you with all your doubts. You can also write to us at customer.care@hangit.co.in


8. HOW DO I CHOOSE CORRECT HAMMOCK/SWING STAND FOR MY HAMMOCK?

Firstly, check your hammock is a single person hammock of width 36’’ to 48’’ Wide and the length is 11’ft (132’’ inches) long? If Yes, go for any hammock stand that is 13’ft (156’’ inches or 396 cm) long. That will fit your hammock aptly.

Check your hammock is a double person hammock of width 55’’ to 60’’ Wide and the length is 13’ft (156’’ inches) long? If Yes, go for any hammock stand that is 15’ft (180’’ inches or 457 cm) long. That will fit your hammock aptly.

As far as swings are concerned, you can go with any Swing stand model. As long as the swing has one point hanging at the top, any swing stand model will suit it.


9. I DON’T WANT TO BUY STAND. HOW CAN I MOUNT MY HAMMOCK NOW?

No problem. All that you need are 2 trees or 2 poles or 2 hanging points. We have hanging hardware that comes free of cost along with the package which you can use to mount your hammock on to the hang points.

You can also purchase below accessories to ensure the length between the 2 hang points is not a concern-

  1. 20 links chain set (a set of 2)

  2. Tree screw-in hook set (a set of 2)

  3. Tree strap kit (a set of 2)

  4. Hammock pillow (1no)

Installation advices for how to hang it, you can always find at our installation section. 


10. WHICH IS YOUR BASIC AND WHICH IS YOUR PREMIUM HAMMOCK?

The below list is made in the ascending order from basic traditional hammock to the most premium.

  1. Rope hammocks

  2. Fabric hammocks

  3. Quilted cushioned hammocks

  4. Soft comb premium patented hammocks

  5. Hammock stands

  6. Hammock + Stand combos (available in all above series)


    11. IS COTTON BETTER OR POLYESTER HAMMOCKS BETTER?

    Well..it is difficult to rate which material is better since it depends on the region where you use it. For example, cotton is eco friendly and user friendly. It is very suitable for Indian climates and cheaper than any other material. However, cotton being natural fiber is prone to wear down after seasons of use.

    On the other hand, polyester is very durable, long lasting and comes in attractive colors. However they are not as suitable as cotton for the Indian climates. But they are naturally UV resistant and last a very long time in the outdoors. 


    12. WHAT SHOULD I DO TO PROLONG LIFE OF MY HAMMOCK?

    Hammock

    Unroll the hammock and mount it on the stand, only when you want to use it. When not in use, just roll back the hammock and store it in a safe, dry place which is not in danger of pestering by squirrels, mice and animals. Ropes are something these insects and squirrels like to chew, so ensure they are packed and kept in a safe place. Unroll it only when you want to use it.

    Buy a hammock storage bag from the store to keep it secure.

    Hammock Stand

    Cover the hammock stand with a cloth when not in use. Or simply de-assemble the hammock stand and store it in the box in which it came to you. Assemble it when you want to use it.

    Wood

    To maintain the condition of the spreader bars on your hammock, we would advise varnishing seasonally.

    Maintaining Your Hammock

    • This product is easy to clean. Use a soft brush and a soapy solution of liquid dish washing detergent and warm water to spot clean in case of stains.

    • Rinse thoroughly with clean water to remove the soap before air-drying.

    • Due to the change in atmospheric conditions, or in high humidity, mold may occur on the wood cross bars of your hammock. Should mold occur, we recommend the following care to clean the mold.
      - Mixture of warm water and bleach with a soft bristled brush or a white cotton cloth applied over the affected area. Repeat as necessary.
      - Apply a lacquer thinner with a white cotton cloth, then wipe after application.
      - Apply a wood cleaner or wood reviver (which can be purchased at better home centers and hardware stores)
      - Always follow manufacturer's instructions when applying lacquer thinner or wood cleaner


      13. THINGS TO REMEMBER BEFORE USING A HAMMOCK?

      • Check for loose or untied ropes.

      • Fraying at possible wear points.

        • Where the ropes pass through the wooden spreader bar.

        • Around the metal ring at each end of the hammock.

        • Where the ropes intersect in the body/hammock bed.

      • Weak and fraying ropes: Check ropes by pulling on them. If ropes are weak, the hammock may be unsafe for further use.

      • Cracks or weak areas in the wood.

      • Keep hammock out of direct sunlight and rain whenever possible.

      • Make sure your stand is properly assembled using these instructions before attaching hammock to stand. Check the assembly of the frame prior to each use. Make sure the larger pole fits all the way over the small pole before each use.

      • DO NOT exceed weight capacity suggested for the hammock you purchase.

      • Children should not use the hammock without adult supervision.

      • Always inspect the hammock and ties carefully before each use. Examine the entire hammock for wear to avoid accidents.

      • Hammocks are designed for leisure and relaxation. It should not be used as a toy or swing. Do not stand in the hammock at any time.

      • To prolong the life of your hammock, store it in a safe dry place when not in use.

      These precautionary measures are especially important before hanging your hammock each season and before storing it away. 


      14. WHAT IS THE WEIGHT CAPACITY OF MY HAMMOCK?

      Single person hammocks – 113 kg

      Double person hammocks – 220 kg

      Single person swings – 113 kg

      Wooden deck chairs – 100 kg


      15. DO I GET INSTALLATION SUPPORT?

      Installation of a hammock or swing is very easy and takes only about 2 minutes. Having said that, we are committed to ensure hassle free and easy installation. Please check the assembly manual that comes with each hammock set you purchase. You can also check our Installation videos posted in the portal for easy reference OR simply call us or write to us atcustomer.care@hangit.co.in we will be glad to assist you. 


      16. CAN I KNOW ABOUT YOUR CANCELLATION AND RETURNS POLICY?

      We, at hangit.co.in, understand our customers better and maintain a hand in hand policy when it comes to cancellations and returns. Please check our Returns Policy and Returns section for clarifications on cancellations and returns.


      17. HOW CAN I KNOW WHEN A NEW PRODUCT LAUNCHES AT HANGIT.CO.IN?

      Simply become a member by opening an account. We will send you updates, newsletters and new product arrivals on your mail. 


      18. TELL ME ABOUT YOUR SHIPPING?

      We work in partnership with one of the best logistical services ‘Blue Dart’ available in India and reaches to any corner of India efficiently and effectively. However, as an introductory offer, we are going free shipping on all products. That means you don’t pay the freight, no matter where you order from within India. We send products at Ground Courier mode with a promise of delivery within 7 working days. 


      19. HOW CAN I TRACK MY ORDER?

      Once the product is shipped out, we will immediately send you a Blue dart courier tracking#. You can simply track the package by logging into their website www.bluedart.com and enter your tracking number in the respective column


      20. WHAT PAYMENT TERMS DO YOU ACCEPT?

      Since we are a start up company, we do not offer facility of Cash on delivery as yet. But we will soon be providing this option. Other than this, any other payment terms are Ok with us, powdered by the market leader in payment gateways – CC Avenue. We accept all credit cards, debit cards, Net banking, VISA cards, Master cards, NEFT payments, and direct cash payments. 


      21. FINALLY, WHAT GUARANTEE IS THERE ON THE PRODUCT PURCHASED?

      Hangit.co.in offers complete manufacturing guarantee for the product that they sell and are always open to address any issues or queries that you may have. Refunds on quality complaints are guaranteed and elaborately discussed on our Returns policy section. Remember that you are buying from a team that has 20 years of experience in hammock making and are one of the leading manufacturers and exporters of quality hammocks and leisure items, a unique segment that has only a few handful & skilful players in the Indian market.